Privacy Policy.
What we collect, what we don't, and what we do with the information you share when you visit our site, call our office, or book a service.
- Plain language
- No data sold
- Texas-based servers
- Effective May 2026
The short version
We collect the information we need to do our job: schedule your service, dispatch a tech, send an invoice, and follow up. We don't sell it, we don't share it with marketers, and we don't track you around the internet.
- We collect contact info you give us (name, address, phone, email).
- We use it to provide service and stay in touch about your equipment.
- We don't sell or rent your information to anyone.
- You can ask us what we have, ask us to correct it, or ask us to delete it.
What we collect
Information you give us
When you call our office, fill out a form on this site, or book a service, we collect what you tell us, name, address, phone number, email, equipment details, and a description of the issue. If you pay by credit card, our payment processor handles the card number; we don't store it.
Information your browser shares
Like most websites, ours logs basic technical information when you visit: IP address, browser type, pages viewed, and how you got here. We use this to keep the site working and to understand which content homeowners actually find useful. We don't tie it to your name unless you fill out a form.
Cookies and analytics
We use Google Analytics with IP anonymization to count visits and measure which pages help homeowners find what they need. If you'd rather not be counted, your browser's "Do Not Track" setting and standard ad-blockers will both disable it. We don't use third-party advertising cookies, retargeting pixels, or social-media trackers.
Call recording
Calls to our office may be recorded for quality and training. If you'd prefer your call not be recorded, just let the dispatcher know at the start of the call and they'll switch to a non-recorded line.
How we use it
- To provide service. Schedule appointments, dispatch technicians, send invoices, and warranty your work.
- To follow up. Send tune-up reminders, check that a repair is holding, and let you know if a part on your system is part of a manufacturer notice.
- To improve our work. Read the reviews you leave, learn from complaints, and train our techs on real situations.
- To meet legal obligations. Keep records the State of Texas requires for licensed HVAC contractors (TACLA32678).
What we don't do
- We don't sell your information. Not to data brokers, not to lead resellers, not to anyone.
- We don't share your information with marketers, lenders, or third-party advertisers.
- We don't run retargeting ads. If you've ever felt followed around the internet by an HVAC company after one visit, that wasn't us.
- We don't text you marketing messages unless you ask us to.
Who sees your information
Inside our company, your information is visible to the people who need it: dispatchers, technicians assigned to your job, the office staff who handle billing, and ownership. Outside our company, a few service providers see narrow slices of it:
- Our scheduling and CRM software. Stores your appointment and service history. Industry-standard security, hosted in the U.S.
- Our payment processor. Handles credit-card transactions. PCI-DSS compliant. We don't store the card number.
- Our financing partners. Only if you apply for financing on a new system, and only the information you give them on the application.
- Google Analytics. Anonymous traffic data, no personal information.
We don't share your information for any other purpose unless we're legally required to (court order, subpoena, or a regulator with jurisdiction).
Your rights
Texas residents and any homeowner doing business with us can ask us, at any time, to:
- Tell you what information we have on file about you.
- Correct anything that's wrong.
- Delete your information, subject to records we're required by law to keep.
- Stop sending you tune-up reminders, marketing emails, or text messages.
Send a request through our contact page or call our office. We'll respond within 30 days.
Children
Our services are sold to homeowners and property managers. Our website isn't directed at children under 13 and we don't knowingly collect information from them. If you believe a child has submitted information through our site, please contact us and we'll delete it.
Changes to this policy
If we change how we handle information, we'll update this page and change the effective date in the badges above. Material changes (anything that affects how we use information you've already shared) will be announced on our homepage for at least 30 days before they take effect.
This page is a plain-language privacy notice for our customers. It is not a contract and doesn't waive any rights you have under Texas or federal law. Clear the Air Cooling & Heating, LLC, Pearland, TX. Texas HVAC license TACLA32678. © 2026.